Cost per move-out
~$4K
Every empty unit burns ~$4,000 before anyone moves in.
Avg. turnover cost per resident · Zego, 2024
A software studio for residential
buildings worth caring about
ProperlyManaged is a residential studio. We build software, systems, and solutions — for buildings, with their teams.
Everyone sells you software and walks away. We move in.
★ The math of staying full Keeping a resident is worth more than finding a new one.
Renewal rate
2947%
Friends in the building nearly double renewals.
Isolated vs. connected residents · RealPage
Would renew
97%
Almost everyone wants renewing to feel effortless.
Survey of 2,000+ renters · RealPage, 2024
Renew when they love it
78%
Belonging more than doubles what amenities deliver.
Neighborhood satisfaction study · Venn
How we think
Three things we never compromise.
01
Care,
codified
Resident experience, taken seriously.
Community directories, neighbor services, hyperlocal picks. The parts of a building people remember.
02
Built
to last
Operations that don’t break.
Maintenance tickets, amenity bookings, communications. Quiet infrastructure for the people who keep the building running.
03
In good
hands
Software, with judgment.
Custom features, ongoing iteration, real humans. Not a SaaS subscription — a studio engagement.
The catalog
Modules we build, already running in real buildings.
Live · Flow Brickell
Neighborly
Neighbor-to-neighbor services, indexed and discreet. The economy of the building, made visible.
Unfair edge
The Building Tongue
Operations that speak every resident’s language. Native, not translated — built for how Miami lives.
For management
Leasing Dashboards
Custom dashboards for leasing offices and management. Your building’s health, live and at a glance.
For management
Space Insights
See which amenities and spaces get used — and which sit empty. Turn dead square footage into ROI.
Signal
Resident sentiment, surfaced before it becomes a complaint. Themes, trends, the quiet stuff that matters.
Move-In Memory
Every resident’s first 30 days, designed — from keys-in-hand to feeling home.
Community Hub
Directory and communications, one calm home. Who lives where, what’s happening, all in one place.
Local Picks
The neighborhood, curated for residents. Vetted, not scraped.
Amenity Booking
Gym, lounge, cabana — reserved without friction. No more clipboard at the front desk.
Maintenance Requests
Tickets and status, with no black holes. Residents see progress, staff see priorities.
Building Memory
The institutional history of the building. Past incidents, fixes, decisions — preserved for the next manager.
For management
All in one place
One live dashboard for the GM and authorized staff — every module above, in a single view. Nothing scattered.
Building Communications
Announcements that actually reach people — right message, right channel, right language.
Custom Modules
Whatever your building actually needs. If it doesn’t exist yet, we build it — that’s the studio part.
Premium add-on
Circles
Residents organize their own plans — pickup games, dinners, run clubs — and see who’s actually in. The building’s social life, handled.
Premium add-on
Concierge 24/7
Instant answers to the building’s most-asked questions — hours, payments, amenities, policies — in every resident’s language, any hour. Curated, fixed answers you approve. Not a chatbot guessing; the front desk’s repeat questions, handled.
Premium add-on
Owner & Board Reporting
Automated reports for ownership and the board — occupancy, NOI, retention, resident satisfaction — generated monthly and ready to present. The numbers that make management look good, without the spreadsheet night.
The move-in
We don’t sell you software and disappear.
Four steps. We learn your building, install what it needs, and stay to run it with you — getting better every month.
01
Diagnose
We listen
We learn how your building actually lives — what residents need, what staff fights with, what hurts.
02
Install
We move in
We set up the modules your building needs from the catalog. No bloat — only what earns its place.
03
Operate
We run it with you
We don’t leave. We operate alongside your team, day to day, so it actually works in the real world.
04
Evolve
We keep building
Your building grows. We keep improving and adding modules as new needs show up. It never goes stale.